faq
Yes. 100% yes. We are perfectionists when it comes to the quality of our jewelry, and that starts with our sourcing. We work with suppliers who abide by the Kimberley Process, so we only work with conflict-free materials. Rest assured—we would never work with or sell a conflict diamond or gemstone. We’re fully committed to caring for the environment, maintaining high ethical standards, practicing sustainable sourcing methods, and using recycled gold.
We do not work with moissanite or Lab Grown Diamonds . we work only with natural diamonds.
we sell what we believe .
Diamonds are the best investment .
YES , And it’s free worldwide!
Once your item has shipped, we will update you with a tracking number. Please make sure that you are available at the time of delivery as an adult signature will be required upon arrival.
Yes! All our shipments are 100% fully insured.
For International shipping outside the US, customers are responsible to verify if there are any additional duties, customs or import taxes that may apply. We are not responsible for delays incurred due to customs clearance procedures.
We accept returns and exchanges for every piece in our collection. Items must be returned in unworn condition within 14 days of receipt, and all paperwork must be returned as well. After 14 days, all sales are final.
If your ring does not fit, we offer free resizes. You just pay for shipping—you send the ring to us.
Our current timeline for resizing requests is 3-4 weeks from the time we receive your ring.
We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your jewelry whenever it needs servicing. We stand by our work.
We will repair your jewelry whenever it needs repairing for as long as you own it.
Also, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.
here are a few limitations to our warranty:
- Our warranty does not include the replacement of lost center stone or any stones above 0.02crt .
- We recommend you obtain insurance for your piece .
- Our warranty does not cover Gem stones. They’re often irreplaceable, which means we can’t always replace them if these stones get damaged or lost. We recommend that you remove your jewelry before you bathe, exercise, cook, clean, or use any kind of household chemicals or beauty products. To clean your jewelry , use a soft toothbrush, mild soap, and warm water.
- Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work. Please Note: You are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
- Please send your piece to us for repairs because we’re the most familiar with each design, and we’re specially trained to work with such delicate pieces. Please Note: The warranty is void if you take your piece to another jeweler for resizing or repair work.